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The Romanian banking industry adopted the new Code of Conduct, a document that highlights compliance with the principles of banking ethics in relation to all stakeholders in the banking system and focuses on consumer protection, by cooperating with debtors-consumers who face financial difficulties, also aiming to prevent the imminence of such situations in emergence.

The banking Industry Code of Conduct, which reviews the Banking Code of Ethics approved in 2009, is implemented by each credit institution in Romania. It aims to increase the focus on customer interests in banking and also public trust in the financial and banking system, by aligning the integrity and ethics standards applicable between banks and their partners, such as clients, authorities and employees. In the course of their activity, banks will strive to balance the interests of customers as users of credit products or depositors, of shareholders, investors, employees, and collaborators.

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Press release

Principles of good banking practice and conduct

Code of Conduct