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CEC Bank Mobile Banking Service – Remote Payment Instrument type CEC Bank Mobile Banking through which customers may perform different banking operations via an App installed on a mobile terminal of Smartphone or tab type connected to Internet.

- Open a current account in Lei with any CEC BANK Agency, if he/she is not yet customer of the Bank;

- Fill-in the Service Provision Contract and the CEC Bank Mobile Banking Service Access Application;

- Acquire a mobile terminal (Smartphone or tab) provided with Android operating system with at least version 4.x (with resolution higher than at least 480x800) or iOS operating system with at least version 9.x, not modified (Jailbreak or root devises are NOT supported!);

- Hold a phone number and mobile telephony services provided by an operator of telecommunications to whom the Bank shall send the SMS containing the activation code and the download link related to Google Play or App Store, as well as to download and install the app directly on your device or mobile terminal;

- Acquire a connection to Internet provided by your mobile telephony services or access to Wi-Fi Networks, the concerned service following to be accessed ONLY from Smartphones connected to Internet and Data Transmission Network;

- Set a PIN code required for authentication in App and to sign the transactions.Later, biometric authentication can be set by facial recognition or fingerprint recognition on compatible phones

-Later, biometric authentication can be set by facial recognition or fingerprint recognition on compatible phones

- Access to your accounts directly from your mobile terminal (Smartphone or tab connected to Internet)

- Simplicity, security and availability 24/7

- Mobility, convenience and comfort

- Avoidance of stress and agglomeration

- Fees by 60% lower than the standard rate for interbank transfers

- Fees by 100% lower than the standard rate for intra-bank transfers

- Non-stop transfers between own accounts, currency exchanges at firm exchange rate and establishment/liquidation of deposits

- A Mobile Banking Service provided to you by CEC Bank, which ensures your access to our banking products and services 24/7. You may perform different banking transactions from your office, from home or anywhere in the world. All you must have is a mobile terminal and a connection to Internet. You gain money, time and comfort!

On Mobile Banking Platform, the single activation code is generated by app-embedded mechanisms published by the Bank in the virtual stores (Google Play for Android and App Store for iOS) and is communicated to the customer through SMS. Authentication in Mobile Banking App is made by using App-integrated single token software (open for the user). Token activation is made based on PIN code containing 6-8 digital characters. The final user enters the PIN code to access the secret token key and generate the dynamic passwords. The PIN code is validated implicitly by validating the dynamic password on the server and is not validated by the mobile app installed at the customer. Token implementation is based on OATHhttp://www.openauthentication.org, as well as on the principles and algorithms recommended in this offer. After entering a wrong PIN code three times, the app is blocked and CEC Bank Mobile Banking App activation process must be resumed. The app-integrated software token is used to digitally sign the transactions, with their special information, ensuring in this way the non-rejection. Authorization of a transaction by a customer in the CEC Bank Mobile Banking App consists in pressing the button “Pay” followed by entering the PIN code (except for the transfers between own accounts, deposit establishment and liquidation and currency exchanges, when entering the PIN code is not required). The system will automatically disconnect a user after maximum 3 minutes of inactivity; to re-log to the App, the customer must enter again the PIN code.

The CEC Bank Mobile Banking App activation code consists of 2 groups of 8 figures each, transmitted by the Bank to the customer, via a SMS. After downloading the App from the virtual stores on the own mobile terminal, entering the activation code delivered by the Bank in the Mobile Banking App is mandatory to set a PIN code needed to authenticate and sign the transactions. The activation code is valid for 48 hours as of the time of its transmission to the Bank. If customer does not activate the Service within this deadline, he/she must contact the Call Center to send again a SMS with the new activation code.

IMPORTANT! CEC Bank recommends you NOT to write the activation code in a visible location and NOT to disclose it.

The CEC Bank Mobile Banking PIN code is a set of 6-8 figures configurable by the customer after the App download from the virtual stores, installation on his/her mobile terminal and entering of the activation code delivered by the Bank. The personal identification is made based on that PIN code established by the customer and such code may be subsequently changed. The App-integrated software token is used to authenticate and digitally sign the transactions, with their special information, ensuring they are not rejected. Authorization of a transaction by a customer in the CEC Bank Mobile Banking App consists in pressing the button “Pay” followed by entering the PIN code (except for the transfers between own accounts, deposit establishment and liquidation and currency exchanges, when entering the PIN code is not required).

Biometric Authentication - access to CEC Bank Mobile Banking can also be done by using fingerprints stored in the CLIENT mobile phone, as well as by facial recognition on compatible phones; after at least 3 failed consecutive attempts (their number depends on the operating system), the application will allow you to switch to PIN authentication mode.

IMPORTANT! To ensure transaction security, CEC Bank recommends you NOT to write the PIN code in a visible location and NOT to disclose it.

Only after the authentication in the App, the customer can change the PIN code. To this purpose, it is required to access the Setting Menu and within it, the User Settings option.

After entering a wrong PIN code 3 times consequently, App is blocked and the CEC Bank Mobile Banking App activation process must be resumed. To reactivate the app, you need to call the Bank Customer Support Service at the phone number +4(0)21 2025050 or 0800800848 (free of charges in Telekom Network). After identification, you will receive, via a SMS, another activation code for the CEC Bank Mobile Banking App, consisting of 2 groups of 8 figures each, transmitted by the Bank.

WARNING: The activation code and the PIN code are strictly personal data. If you disclose them, it is your own responsibility!

If your mobile terminal is lost or stolen from you, please notify immediately the Call Center by calling at the number +4(0)21 2025050 or 0800800848 (free of charge in Telekom Network) to block the potential access to Mobile Banking Service for all mobile terminals. If you replaced your mobile terminal, you must go at your closest CEC BANK Agency to fill-in the proper annex.

To assist you in using CEC Bank Mobile Banking Service, CEC Bank provides you with the following options:

- a user’s handbook informing you the method to access different functionalities of the Service, as posted on the website: www.cec.ro;

- A user’s tutorial, accessible both on public section, and on private section of CEC Bank Mobile Banking Service App;

- A technical support service by calling at the phone numbers +4(0)212025050 or 0800800848 (free of charge in Telekom Network);

- a technical assistance service by filling out the contact form at https://www.cec.ro/contact by selecting the option "I want to send a message regarding the Mobile Banking service

- Payments in Lei and in foreign currencies, between own/intra/interbank accounts

- Scheduling of regular payment orders

- Pending payments – payment orders indicating a certain day for making the payment different from the current day;

- Currency exchanges at firm exchange rate displayed NON STOP (for amounts up to EUR 10 000 inclusive, or equivalent in other foreign currencies);

- NON STOP establishment and liquidation of deposits;

- Payments related to utility invoices, by scanning the bar code;

- Viewing the transaction history, with different transaction filtering options

Through the card account, ONLY INTRABANK and INTERBANK payments can be performed, as well as payments to the utility suppliers whom the Bank have concluded agreements with.
Yes. CEC Bank Mobile Banking Service can be accessed 24/7, providing you with access to the private information on your personal accounts anytime and anywhere across the world. However, due to technical reasons, sometimes the Service can be discontinued for a short term. The limit processing hour for each transaction appears on the top of the screen. Some transactions ordered during the night or the weekend can be processed the next banking day. In the “List of transactions” Menu, after selecting the account wanted, you can view the related debiting and crediting operations.
The free of charges transactions through CEC Bank Mobile Banking Service are those related to account balances and viewing of the list of transactions, operations between own accounts (including establishment/liquidation of deposits, currency exchanges) and intra-banking payments in Lei, including payments to utility suppliers, whom CEC BANK S.A. have concluded agreements with.